Effective date: 12th of November 2023
By means of this policy, the conditions for contracting the services and purchasing the products offered in this website, as well as the shipping, return and refund policies, are detailed. The person who is accessing these products or services by means of vitamina3d.com or any other mean, will be referred to as «user» or «client«.
Vitamina 3D Studio («we», «our», «us») and its controller provide information about all the services and products along this website, allowing the user to purchase these products or request these services. For that, the user must complete all the steps displayed on the website during the acquisition process.
Therefore, the client/user is legally bounded by the above-mentioned terms.
1. About the products
All content and materials provided as part of our services are the property of Vitamina 3D Studio and are protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written consent.
The images, videos and other materials about the products, are used as descriptive elements, so the user can picture the product. Nevertheless, the client/user must bear in mind that these descriptive materials not always correspond 100% with the final products.
Vitamina 3D Studio have the right to release and show new products or services in this website, as well as disable any of them, without previous notice.
In case of force majeure or unavailability of a product or service after its purchase, Vitamina 3D Studio will inform the client about the situation and come to an agreement to find a solution, such as a delay in the project, a refund or any other. In any case, Vitamina 3D Studio has the right to cancel the order or service without prejudice of the client/user’s rights.
2. Services Contracting Policy
Vitamina 3D Studio provides customized design, prototyping and 3D printing services. The specific details and features of our services are outlined on our website.
As a user or client of our services, you agree to:
- Provide accurate and current information during the project.
- Provide the required feedback to carry out the project as precise as possible to meet the client’s expectations.
- Use the services in accordance with these Conditions and any applicable laws or regulations.
- Refrain from engaging in any activities that may interfere with the proper functioning of our services.
The process for custom projects
The services usually start with a call-back or online meeting after receiving the client’s request. There, we get all the details and specifications needed to perform the service properly.
After that, a budget will be set and, if the client agrees and accepts it, we proceed to develop the project. It is very likely that we ask for continuous feedback to meet the client’s expectations and get the best results.
Once the budget is accepted, the client must pay within the next 7 natural days by one of the enabled payment methods.
In case the client decides to cancel the project, he/she has right to a 50% of reimbursement during the first 2 natural days. After that time, no refunds are allowed due to client’s cancellations. Note that the shipment will not take place until the payment is realized.
Vitamina 3d Studio reserves the right to reject, delay or cancel a project depending on factors such as the current conditions of the workload, the stock of materials, printers failures, maintenance operations or force majeure reasons. In any case, we reaffirm our unswerving commitment to the agreed conditions for each project.
More details about the shipping conditions in the next section.
3. Shipping Policy
Vitamina 3D Studio offers a collection of 3D printed products that can be directly purchased through this website. Some of them may require some extra information from the client, so we might need to contact him/her to gather this information.
Orders are typically processed and shipped within 1-2 business days from the date of purchase. Processing time may vary during peak seasons or promotional periods or depending on other circumstances such as lack of stock or scarce of printing filament.
We offer the following shipping methods in Spain and Portugal:
- Standard Shipping: 48-72h.
- Expedited Shipping: 24-48h.
Shipping rates are calculated based on the weight of the package and the destination. The available shipping options and their associated costs will be displayed during the checkout process.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information through the carrier’s website.
We currently offer international shipping to select countries within the European Union. International shipping rates and delivery times may vary. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs regulations.
Delivery times are estimated and not guaranteed. Actual delivery times may vary depending on the shipping destination, carrier delays, and other factors beyond our control. We are not responsible for delays caused by the shipping carrier.
The user/client must take these points into account:
- If a package is deemed undeliverable due to an incorrect address provided by the customer or other reasons, the customer will be responsible for any additional shipping costs to resend the package.
- Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to refuse shipment of any product that violates shipping regulations.
- From time to time, we may offer shipping promotions. The terms and conditions of these promotions will be clearly communicated on our website.
- We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.
- Any mishandling of the package by the courier company that results in a damaged product, will not be our responsibility. However, we commit ourselves to find a proper solution with the client, including replacement or refund, and take the necessary actions with the delivery company.
4. Returns, Exchanges and Refunds Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns and exchanges within 7 natural days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.
How to Initiate a Return or Exchange
Customers are responsible for the cost of return shipping, unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service to ensure that your return is received.
Refunds will be processed within 10 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
If you wish to exchange an item, please contact our customer service to arrange the exchange. Exchanges are subject to product availability. If the desired item is not available, a refund will be processed as described in the previous section.
Damaged or defective items
If you receive a damaged or defective item, please contact our customer service immediately. We will provide instructions on how to return the item for a replacement or refund. Photos of the damaged or defective item may be required.
If you need to cancel an order, please contact our customer service as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
Changes to the Returns, Exchanges and Refunds Policy
We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website.
5. Payment Methods
The accepted payment methods in our site are:
- Bank transfer.
- Debit or credit card.